Shipping policy

Shipping Policy

Last Updated: June 27, 2026

Processing Times

Most Own The Fire® products are handcrafted or built to order. Processing times vary by category and are separate from shipping transit time.

Standard Products

Signature Gear and Apparel: 3 to 7 business days
Artisan Leather: 5 to 10 business days
Artisan Knives: varies by availability
Accessories and Tools: 3 to 5 business days

Artisan Knives are Brazilian hand-forged blades. Processing time depends on current inventory and artisan production schedules. You will receive an email with your expected ship date after ordering.

Custom Grills and Builds

Standard Santa Maria line (SM48 through SM60XLDX): 6 to 8 weeks from deposit to delivery
Custom and oversize builds: timeline confirmed during your consultation, based on complexity and current queue

Your specific timeline is confirmed before production begins, and we provide progress updates throughout the build.

Shipping Methods and Carriers

Standard Shipping (Small Items)

For smaller items including apparel, Artisan Knives, Artisan Leather, and accessories:

Carrier: USPS, UPS, or FedEx at our discretion based on size and weight
Transit time: 3 to 7 business days domestic
Tracking: provided via email once shipped

Freight Shipping (Grills and Large Builds)

Custom grills, smokers, and large fabrication ship fully assembled by freight:

Carrier: freight carrier selected based on destination and equipment size
Transit time: varies by location, typically 1 to 3 weeks domestic
Delivery: curbside delivery with lift gate standard
Coordination: we contact you to schedule delivery
Insurance: fully insured in transit at full declared value

How grill freight is billed: Free local delivery within 100 miles of Long Island. Beyond that, freight is quoted by destination and billed on your final invoice, not calculated at checkout.

Large equipment shipments require someone present to receive delivery and sign for the shipment.

Shipping Rates

Small items (apparel, knives, leather, accessories):

Calculated at checkout based on weight, dimensions, and destination
Free shipping promotions may be offered periodically

Grills and large builds:

Free local delivery within 100 miles of Long Island
Beyond that, freight is quoted by destination and billed on your final invoice, never calculated at checkout
White glove delivery options available at additional cost

International Shipping

We currently ship within the United States only. International shipping may be available for select small items on request, subject to higher costs calculated at checkout, longer transit times of 2 to 6 weeks, import duties and taxes (buyer's responsibility), and limited tracking in some regions. Large custom builds cannot be shipped internationally.

Order Tracking

Once your order ships, you receive a shipping confirmation email with a tracking number, a direct link to the carrier tracking page, and an estimated delivery date. You can also track by logging into your account at ownthefire.com or contacting us at info@ownthefire.com with your order number. For freight shipments, the freight carrier contacts you directly to schedule delivery.

Delivery Information

Standard Deliveries

Packages are delivered to the shipping address provided at checkout
Delivery to PO Boxes may not be available for all items
Signature may be required for high-value items

Freight Deliveries (Grills and Large Builds)

Curbside delivery with lift gate standard
Inside delivery is not typically included; contact us to discuss options
White glove delivery available for an additional fee

Receiving a Freight Shipment

Inspect before you sign. Check the grill for visible damage before signing the delivery receipt.
Note any damage on the Bill of Lading before you sign, and refuse the shipment if it is damaged beyond repair.
Take photos of any visible damage.
Report concealed damage within 48 hours. We file the freight claim on your behalf.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays, additional fees, or lost packages due to incorrect or incomplete addresses. If you need to change your shipping address after ordering, contact us immediately at info@ownthefire.com. Changes may not be possible once the order has shipped.

Shipping Destinations

We ship to all 50 US states. Remote locations (Alaska, Hawaii, US territories) may have longer transit times, higher shipping costs, and limited carrier options. Limited international shipping is available for select small items on request. All international orders are subject to import duties, taxes, and customs fees, which are the buyer's responsibility.

Delays and Issues

While we work to meet estimated delivery dates, delays may occur due to weather, carrier delays, high volume periods, customs processing, or supply chain disruptions. We communicate significant delays as quickly as possible. For grills and freight deliveries, note damage on the Bill of Lading at delivery and report concealed damage within 48 hours.

Contact

Own The Fire®, A Culinary Experience by Mike Riddle

Email: info@ownthefire.com

Phone: 917.387.6156

Contact: ownthefire.com/pages/contact