How We Get It to You

Processing Times

Most Own The Fire® products are handcrafted or built to order. Processing time is separate from transit time. Total delivery time is processing plus transit.

Standard Products

Artisan Knives are Brazilian hand-forged blades. Processing time depends on current inventory and artisan production schedules. You will receive an email with your expected ship date after ordering.

Custom Grills and Builds

• Standard Santa Maria line (SM48 through SM60XLDX): Typical fabrication time is 6 to 8 weeks from final configuration approval, depending on build complexity and the current production queue. Delivery or freight transit time is additional.
• Custom and oversize builds: timeline confirmed during your consultation, based on complexity and current queue

Your specific timeline is confirmed before production begins, and we provide progress updates throughout the build.

Shipping Methods and Carriers

Standard Shipping (Small Items)

Apparel, Artisan Knives, Artisan Leather, and accessories ship via USPS, UPS, or FedEx at our discretion based on size and weight. Transit is typically 3 to 7 business days domestic.

Freight Shipping (Grills and Large Builds)

Custom grills, smokers, and large fabrication ship fully assembled by freight.

• Carrier: Selected based on destination and equipment size
• Transit time: Typically 5 to 14 business days depending on destination and carrier
• Insurance: Fully insured in transit at full declared value

Shipping Rates

Small Items

• Calculated at checkout based on weight, dimensions, and destination
• Free shipping promotions may be offered periodically

Grills and Large Builds

• Local Long Island delivery and setup included
• Regional delivery available by quote
• Nationwide freight quoted by destination
• Delivery or freight cost confirmed before fabrication begins
• Freight charges billed on the final invoice, not calculated at checkout
• White glove delivery options may be available at additional cost

Full details on the Shipping & Freight Delivery page.

Order Tracking

Once your order ships you receive a confirmation email with the tracking number, a direct link to the carrier tracking page, and an estimated delivery date. You can also track your order by logging into your account at ownthefire.com, or by contacting us at info@ownthefire.com with your order number.

For freight shipments, the freight carrier contacts you directly to schedule a delivery appointment.

Delivery Information

Standard Deliveries

• Packages are delivered to the shipping address provided at checkout
• Delivery to PO Boxes may not be available for all items
• Signature may be required for high-value items

Freight Deliveries (Grills and Large Builds)

• Curbside delivery with lift gate: Standard freight delivery to the curb of your address
• Inside delivery: Not typically included. Contact us to discuss options.
• White glove delivery: Full service delivery and placement available for an additional fee

Receiving a Freight Shipment

• Inspect before you sign. Check the grill for any visible damage before signing the delivery receipt.
• Note any damage on the Bill of Lading before you sign, and refuse the shipment if it is damaged beyond repair
• Take photos of any visible damage
• Report concealed damage within 48 hours. We file the freight claim on your behalf.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses, or for additional carrier fees charged to correct them.

If you need to change your shipping address after ordering, contact us immediately at info@ownthefire.com. Changes may not be possible once the order has shipped.

Shipping Destinations

Domestic

We ship to all 50 US states. Remote locations including Alaska, Hawaii, and US territories may have longer transit times, higher shipping costs, and limited carrier options.

International

We currently ship within the United States only. Limited international shipping may be available for select small items on request, subject to product type and size, destination country import regulations, and carrier service availability. International orders carry higher shipping costs calculated at checkout, transit of 2 to 6 weeks depending on destination, limited tracking in some regions, and a more restrictive claims policy.

Large custom builds cannot be shipped internationally. Contact us for international inquiries on small items.

Delays and Issues

Shipping Delays

While we work to meet estimated delivery dates, delays may occur due to weather, carrier delays, high volume periods, customs processing, or supply chain disruptions. We communicate significant delays as quickly as possible.

Lost or Missing Packages

If tracking shows delivered but you have not received the package, check with neighbors and household members, look in alternative delivery locations, and contact the carrier directly with your tracking number. Contact us if the package cannot be located and we will work with the carrier to resolve the claim.

Damaged Shipments

If a small-item order arrives damaged, photograph the packaging and the product, contact us within 7 days at info@ownthefire.com, and keep all packaging until the claim is resolved.

For grills and freight deliveries, follow the process under Receiving a Freight Shipment above. See also our Return and Refund Policy.

Grill and Custom Build Shipping

How to Order

The standard Santa Maria line, SM48 through SM60XLDX, can be reserved directly with a 50% deposit. Delivery or freight cost is confirmed before fabrication begins. The remaining build balance and any applicable delivery or freight charges are invoiced before your grill ships. For oversize or fully custom work, start with a consultation.

Crating and Protection

Every grill is secured to a heavy-duty reinforced freight pallet with ratchet straps, padded and stretch wrapped, fastened to prevent movement, and weather protected for long-distance shipments.

Delivery Coordination

• Build completion: We contact you when the build is ready to ship
• Final invoice: Balance and freight are invoiced before shipping
• Freight booking: We schedule the shipment and send you tracking
• Carrier contact: The freight company calls to schedule a delivery appointment
• Delivery day: Be present to receive, inspect, and sign

Shipping During Holidays

During peak holiday periods, expect extended processing times, carrier delays, and higher shipping volumes affecting transit. We post holiday shipping deadlines on our website and communicate them via email to help your orders arrive on time.